Failed jobs
このコンテンツはまだ日本語訳がありません。
Focus does some work in the background: report exports, scheduled e-mail reports, e-mails, billing updates and KVKK data exports and erasures. Each piece of work is a job. A job that fails is tried again several times with growing pauses; most problems, such as a short network outage, go away on their own. A job that still fails after the last attempt is listed under Settings → Failed jobs.
Only the owner of the organization sees this page.
The list
Section titled “The list”The list shows the failed jobs of the last 30 days, newest first:
| Column | What it shows |
|---|---|
| Job | What the job was doing, for example a report export or an e-mail |
| Error | A short error code, translated when the dashboard knows it. The full error text is never shown, because it could contain personal data |
| Attempts | How many times Focus tried |
| Failed | When the last attempt failed, in your time zone |
Failed jobs are removed from the list after 30 days. When the list is empty, nothing has failed in that time.
Once a day the owner gets a notification in the dashboard when new jobs have failed (notifications).
Retry puts the job back in the queue from the start. The row leaves the list; if the job fails again, it comes back with a new time. Retry is offered for:
- report exports and scheduled e-mail reports,
- e-mails,
- billing updates,
- KVKK data exports and erasures.
Other jobs have no Retry button (job_not_retryable): they are repeated on their own schedule, or retrying them
would do the same work twice. A job that has been removed in the meantime answers job_not_found; reload the page.
While the account is read-only, jobs cannot be retried (read-only account and plan limits).
What to do
Section titled “What to do”- Check the status of the service in the help panel’s System and my devices (system and my devices). If a part of the service is down, wait until it is back, then choose Retry.
- For a failed export, you can also start the export again from Reports → Exports (exports and e-mail reports).
- If a job fails again after a retry, contact support with the job and its error code (report a problem). Support sees the same code, not your data.