The invitation e-mail did not arrive

The invitation e-mail carries the link where a new colleague sets their password and joins the organization.

If you are the invited person

1. Wait a few minutes and look in your spam or junk folder for an e-mail from Workify360 Focus.
2. Check with your admin that the invitation went to the right address.
3. Ask your admin to send the invitation again.

The link in the invitation is valid for 7 days. An expired link shows that the invitation has expired; ask for a new one. If you already set your password, sign in with it; use Forgot your password? on the sign-in page if you do not remember it.

Invitation links sent before Workify360 moved its sign-in page to auth.focus.workify360.com no longer work. If your invitation is older than the move, ask your admin to send it again (sign in once more after the move).

If you are the admin

Open Settings → Users and find the person (status Invited). The row shows the state of the invitation e-mail and when the link expires:

State	What to do
Email pending	The e-mail is waiting to be sent; check again in a few minutes.
Email sent	The e-mail left Workify360. Ask the person to check spam and the address.
Email failed	Sending failed. Check the address, then use Resend invitation.
Link shared manually	E-mail sending is not set up for your account, so no e-mail was sent.
Invitation expired	The 7 days are over. Use Resend invitation.

Resend invitation is in the menu of the person’s row. Invitations that were still open when Workify360 moved its sign-in page have to be sent again this way.

When e-mail sending is not set up

The panel then shows the invitation link right after you invite someone (or resend the invitation), instead of sending an e-mail. Copy the link and send it to the person yourself, privately: anyone with the link can set the password of that account.

Wrong address

An e-mail address can belong to only one user. If you mistyped the address, deactivate the user with the wrong address and invite the right one.