Data is not syncing

The desktop app sends new activity about every 60 seconds, and the dashboard shows it a minute or two later. If nothing new appears for longer, go through this list.

1. Are you signed in?

Click the Focus icon. Your name at the top of the menu means you are signed in; a Sign in… item means you are not. Sign in again (signing in and expired sessions). What the app recorded in the meantime is sent afterwards.

2. Is the computer online?

The app needs an internet connection to reach Workify360. A proxy or firewall that blocks the connection has the same effect as being offline. When sending fails, the app tries again after 5 seconds and then waits longer after each failure, up to 5 minutes, so it may take a few minutes after the connection is back.

3. Is it outside the tracking hours?

If your company set tracking hours, the app sends nothing outside them, and its menu shows “Outside tracking hours — not sending”. This is intended: that activity stays on the computer.

4. Is private time on?

A grey Focus icon means private time is on, and nothing is recorded or sent until you turn it off (private time).

5. Is the computer clock right?

Activity that seems to be more than 5 minutes in the future is not sent, so a computer clock that runs ahead blocks sending. Turn on automatic date and time:

• macOS: System Settings → General → Date & Time → Set time and date automatically.
• Windows: Settings → Time & language → Date & time → Set time automatically, then Sync now.
• Linux: timedatectl set-ntp true.

Check the time zone too: your days are split at midnight in the time zone of your profile.

6. Is the data older than 30 days?

The app does not send activity older than 30 days. A computer that was signed out or offline for longer than that does not send those days later.

7. Does the app see your activity?

• macOS: the Accessibility permission must be on for Workify360 Focus (macOS permissions).
• Linux: on GNOME with Wayland, the app needs the window extension; the AppImage needs an X11 session (install on Linux).

8. Does the local server answer?

The app keeps your activity in a local server on your own computer before sending it. If Help ▸ Troubleshoot this computer reports that the local service does not answer, quit Workify360 Focus and start it again (the local server does not answer).

9. Does the app show a sync warning?

The app also warns you in two cases, with a notification and with a menu item that opens this article:

• Sync did not start on this computer. The notification says “Syncing could not start, so activity is not sent in this run; your records wait on this computer. Restart Workify360 Focus.” and the menu shows Activity is not being sent (sync did not start): help…. Quit Workify360 Focus and start it again. If the warning comes back, report a problem; the diagnostics show it in sync.agentRunning and sync.agentStartError.
• Your account’s settings have not arrived for an hour. After you sign in, the app first downloads your company’s settings for your account and sends nothing until they arrive. If they still have not arrived after an hour, the notification says “Activity has not been sent for an hour. See the Help menu for details.”, and Help ▸ Troubleshoot this computer reports “Activity has not been sent for more than an hour: your account’s settings have not arrived from the server.” Check the connection (step 2); if it stays, report a problem (the diagnostics show sync.awaitingConfig).

What the app recorded in the meantime waits on the computer and is sent once syncing works again.

Still not working?

Write to support@workify360.com with your operating system, the app version, the time you last saw data in the dashboard and what the Focus menu shows.