Troubleshoot this computer

In desktop app 2.0 and later, open the Focus menu and choose Help ▸ Troubleshoot this computer. The app checks itself on this computer and shows what it found, the most important finding first, for example “3 problems found”. Open the article takes you to the help article for the first finding. When everything is fine, the window says “No problems found”, and Open the article opens this article.

The check runs on your computer only. It uses what the app already knows, sends nothing and takes a moment.

What is checked

Check	Finding	What to do
Session	Nobody is signed in, or the session has expired	Choose Sign in… in the menu (signing in and expired sessions).
Local server	The app’s local server is not listening on its port	Quit Focus and start it again (the local server does not answer).
Permissions (macOS)	The Accessibility permission or a browser’s Automation permission is missing	Grant it in System Settings (macOS permissions).
Wayland (Linux)	The GNOME window extension is missing	Install the extension (install on Linux).
Tracking policy	Your company turned tracking off for you, or it is outside the tracking hours	Nothing to fix on the computer; ask your admin if this is unexpected (the desktop app menu).
Sync	Activity could not be sent for more than an hour, and why (network, sign-in or server)	Follow data is not syncing.
Clock	The computer clock is more than 5 minutes off	Turn on automatic date and time (data is not syncing).
Version	This version is too old to send activity	Install the latest version (update required).

Outside the tracking hours the app sends nothing on purpose, so that finding is information, not an error.

When the check finds nothing

Some problems cannot be seen from the computer, for example a report filter in the dashboard or an admin setting. Try no data in reports, and if the problem stays, report a problem: the diagnostics you send let support see the same checks.