Signing in and expired sessions

Sign in

1. Click the Focus icon in the menu bar or system tray and choose Sign in….
2. Your browser opens the Workify360 sign-in page at auth.focus.workify360.com. Sign in with your e-mail address and password, or with the sign-in method your company uses.
3. The browser tells you to return to the app, and the app confirms with your name and your company, for example “Signed in as Ayşe Yılmaz · Acme. Your activity will now sync.” Your name appears at the top of its menu.

The desktop app keeps you signed in; you do not need to sign in again every day. About six months after you signed in, it asks you to sign in once more.

Sign in once more after the move to the new sign-in page

Workify360 moved its sign-in page to auth.focus.workify360.com. After the move, everyone signs in once more:

• In the dashboard: open bo.focus.workify360.com and sign in with the same e-mail address and password as before.
• In the desktop app: choose Sign in… and sign in once. What the app recorded meanwhile waits on your computer and is sent afterwards.

Links that were sent before the move no longer work:

• Invitations: ask your admin to send the invitation again (the invitation e-mail did not arrive).
• Password reset links: choose Forgot your password? on the sign-in page and use the new link.

When the session expires

The desktop app’s session can end, for example when:

• you or an admin reset your password (a reset signs out all of your sessions),
• an admin deactivated your account,
• you or an admin removed the computer under Sessions and devices in the dashboard,
• the app could not reach Workify360 for about a month,
• about six months passed since you signed in (the app then asks you to sign in once more).

The icon then turns grey, the menu shows Session expired: sign in again (help)…, and a notification says “Your session has expired. Your records are waiting on this computer; sign in again from the menu.” Choose Sign in… and sign in again. The notification is shown every time the session expires, because your records wait on the computer until you sign in again.

Your data while you are signed out

The app keeps recording on your computer while it is signed out and sends what it recorded once you sign in again. Data older than 30 days is not sent, so sign in again within a few days.

Signing out

Sign out… first asks you to confirm: “If you sign out, your activity is not sent until you sign in again; it waits on this computer.” After you sign out, the app says “You have signed out. Activity is not sent until you sign in again.” Sign out before you give the computer to someone else. Each person should use their own user account on the computer, so that one person’s activity is never sent to another person’s account.

Your sessions in the dashboard

Your profile’s Sessions and devices tab lists where you are signed in and which computers use the desktop app. Choose Remove device there to sign a computer out, for example a computer you no longer use (sessions and devices).

Deactivated accounts

If your account was deactivated, signing in fails. Ask your company admin to reactivate it.