Delivery and Returns

1. Nature of the Service

Workify360 Focus (the "Service") is subscription software delivered over the internet by VERFAY YAZILIM VE TEKNOLOJİ ANONİM ŞİRKETİ ("Verfay", "we"). The Service is digital: no physical product is shipped for a plan you buy, and no shipping fee is charged.

2. Delivery

• As soon as your payment is approved by the payment provider, your account moves to the plan you chose (Pro or Premium). Delivery takes place electronically and immediately, when the Service is enabled on your account.
• You use the Service through the web dashboard, and you download the Focus desktop app from the web dashboard. Setup steps are in our help center.
• If your payment was approved but your plan does not show on your account, contact us at info@verfay.com.

3. Free Trial

Every new company starts with a 14-day free trial with all Premium features, and no credit card is required for the trial. This lets you try the Service with your own team before you buy. If you do not subscribe when the trial ends, the account becomes read-only; no data is deleted and you are not charged.

4. Renewal and Cancellation

• Your subscription renews automatically on the same card at the end of the billing period you chose (monthly or yearly) until you cancel.
• You can cancel your subscription from the web dashboard at any time. Cancellation takes effect at the end of the billing period you have paid for, and you keep full access until then. You can resume before the period ends.
• After the period ends, the account becomes read-only and your data is kept.
• An upgrade from Pro to Premium takes effect immediately. A downgrade from Premium to Pro, and a switch between monthly and yearly billing, take effect at the end of the current billing period.

5. Right of Withdrawal

Because the Service is performed electronically and immediately, and its performance starts with the buyer's approval, there is no right of withdrawal under Article 15(1)(ğ) and (h) of the Turkish Distance Contracts Regulation. The buyer accepts this when confirming the order at checkout. You can evaluate the Service free of charge with the 14-day free trial before you buy.

6. Refunds

We refund the amount you paid in these cases:

• Incorrect or duplicate charge: If you are charged more than once for the same period, or charged an amount different from the one shown on the payment page, the full overcharged amount is refunded.
• Service not provided: If we cannot provide the Service for a reason on our side, we notify you within three days of learning about it and refund the amount charged within 14 days at the latest.

Outside these cases, no partial refund is made for the remaining time of a cancelled subscription; cancellation takes effect at the end of the period and you keep using the Service until then.

7. How to Request a Refund

1. Send your request to info@verfay.com with your company name and the payment date.
2. We review your request and tell you the outcome within 14 days at the latest.
3. Approved refunds are made to the card used for the payment. How long the amount takes to appear on your card or account depends on your bank.

8. Related Documents

• Distance Sales Agreement
• Terms of Service
• Privacy Policy

9. Contact

For questions about delivery, cancellation or refunds, contact us: